M Ryan is an ecommerce consultant with twenty years experience working with retailers, consumer brand manufacturers and other consumer-facing businesses helping them to develop their ecommerce strategy, implement ecommerce technology and improve their ecommerce operations. He works extensively throughout US and Europe, with clients including global brands, large retailers and household names in consumer goods.
January 12th, 2021. Salesforce has announced a new Loyalty Management product which has been built on the company's Salesforce Customer 360 Platform for release in February 2021. Note this is distinct from both its B2C Commerce and B2B Commerce platforms. All three are separate products.
Continue reading...January 12th, 2021. Intershop has announced its CEO, Dr Jochen Wiechen, will be retiring from the business during 2021. Prior to joining Intershop in 2013 as CTO he was a VP at SAP AG, the ERP vendor. Markus Klahn, currently Intershop's Chief Operating Officer (COO)…
Continue reading...Live Stream Shopping is an established phenomenon in China, but relatively new in the US and the West. It is growing tremendously quickly and retailers and brands urgently need to understand it, why it is important and how to get started. Live stream shopping is…
Continue reading...There is lots of talk about Headless Commerce. I have worked with several retailers and brands helping them to understand the trend, why it is important and how to take advantage of it to improve customer experience and ecommerce sales. Along the way I have…
Continue reading...December 17th, 2020. Spryker has announced that it has raised $130m in a Series C financing round, principally from new investor California-based TCV, that also has invested in AirBnB, Avalara, Brightmail, ExactTarget, Klarna, Sitecore, Toast, but also from its (much smaller) existing investors One Peak,…
Continue reading...December 17, 2020. Mirakl has announced that its marketplace software is now being used by Leroy Merlin in that retailer's home country of France, having previously being tested in the competitive ecommerce market of Brazil. A marketplace, in ecommerce terminology, is the presentation of products from…
Continue reading...December 16th, 2020. Elastic Path, a member of our ecommerce platform shortlist, has appointed two more executives to the leadership team. Bryan House joins as SVP of Product (directing UX and product management) from Boston-based Neural Magic, an AI software company that aims to deliver…
Continue reading...eCommerce Order Management is the application of processes and methods by which businesses ensure online orders placed by customers are fulfilled accurately, cost-efficiently and on-time. A simple order management process passes an order placed on the website to a warehouse for fulfillment, keeping a record…
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